10 Questions You Should Ask Before Hiring a Cleaning Service
1. Are your technicians contractors or employees?
A company comprised of employees is going to be able to provide a more consistent service. Their employees have stable employment and are working full time for the business. Accordingly, the team that'll be cleaning your home is more likely to be comprised of the same faces and people who are fully engaged in their job. Also, it is illegal in many instances for a cleaning company to use "contractors”
2. Do your technicians show up in uniform and in a logo'd vehicles?
It's good to know that the people in your home are the people who should be, and what makes that easier to know but a uniformed team showing up in a company vehicle? It shows that you're dealing with professionals and not amateurs.
3. Are you insured? What happens if the technicians break or damage something?
If you're dealing with a company or independent maid who is not insured, then you are absorbing the liability. Sure, an uninsured service will cost you less, but that's because you're taking on the cost of the risk. If something happens to your home, you will have to pay for any damage.
4. Do you carry workman’s compensation insurance?
If one of the maids falls and is hurt, you could be held responsible. Maid service should bring peace and clean to your home, not risk and worry. Go with the pros and you'll get the full package.
5. Do you have a training program?
Turnover is high in the service industry. Without a good training program, it's unlikely that your maid service will be up to par. Custom Maid has a training program in place and it insures each maid is fully versed in our processes and best practices. This is one part of a multi-part system to ensure high-quality service.
6. Do you prescreen the technicians?
Unfortunately, it is common practice in service for agencies to hire for a pulse. Custom Maid only hires after drug screening and checking backgrounds. While this would seem almost a given, it so frequently isn't. Make sure that your service provider prescreens every single maid.
7. What's your system for upholding quality?
How does your service provider ensure quality? Do they perform regular quality checks, surveys, leave comment cards, or do follow-up phone calls? Is someone responsible for quality assurance? It's far too often that a service starts out strong and then the quality dissipates. By working with a company that has a system for upholding quality, you'll be able to outsource your house cleaning for years to come with the ease and joy you should expect.
8. What happens if I am unsatisfied with my cleaning?
Custom Maid strives to meet our client’s expectations. If within 24 hours, you find that our team has missed something (it happens!), then we will send their team back out to complete the job to your satisfaction.
9. Do I provide the equipment and supplies?
Professional companies provide all of their own supplies and equipment. It's another method of ensuring quality- the maids always use the products they're familiar with. Also, you can remove cleaning supplies from your grocery list (well except the trash bags)!
10. Do you work off a checklist to ensure quality?
What's on the list gets taken care of, so be sure that your service is working from a checklist. We have different lists for different services - move-out cleans, move-in cleans, and maintenance cleans.
If you are looking for less stress and more time for the relationships that matter to you, Custom Maid is here to help! With over 12 years in the cleaning business, our customers have come to rely on our skill and expertise to make their life easier. If you have a home or business in the Tulsa area, our award-winning company seeks to earn your trust with our professional cleaning services. Contact us today for a free quote or more information.